Returns & Refunds

Return Policy

For orders placed within Ireland, Sona Bikes can offer you an exchange or refund. Please review the below information for details:

I wish to Return My Item:

For an Exchange: Orders placed within Ireland are eligible for exchanges for store credit within 30 days of purchase. Once the returned item is received, you will receive a credit for the full amount of your purchase. Please see rules and exclusions below for full details.

For a Refund: Orders placed within Ireland are eligible for refund within 30 days of purchase. Upon receipt Sona Bikes will issue a full-refund less any applicable shipping fees. Please see rules and exclusions below for full details.

There's Something Wrong with my Order:

If you've received your item and something is wrong for the following reasons:

  • Damaged in Shipment 
  • Items Missing / Extra Items / Wrong Items Sent

Within 30 days of delivery, please send photos of the damaged item, any damaged packaging, and the shipping label,  to info@sonabikes.com
Be sure to include your order number and name and our customer service agents will work with you to correct the issue.

Warranty:

For Warranty Policy and Information Please Visit our Warranty Page

Rules and Exclusions:

  • All items returned should be in like new condition and in their original packaging. 
  • Items that are returned damaged due to negligent packaging may be subject to a restocking penalty of up to 25%.
  • Used items are not eligible for return or exchange.
  • Shipping Fees are ineligible for refund
  • Sona Bikes reserves the right to refuse the return of any items, including but not limited to the following reasons:

                    -Items is Marked as Final Sale

                    -Clearance Items

                    -Promotional Items

                    -Limited Edition / Limited Run Items

Order Cancelations:

Any orders cancelled prior to shipment or returned to Sona Bikes due to delivery issues or refusal may be subject to a 5% order cancellation fee not to exceed €50 for orders including a complete bikes, or €10 for all other orders.