Returns & Refunds

Return Policy

For orders placed within Ireland, Sona Bikes can offer you an exchange or refund. Please review the below information for details:

I wish to Return My Item:

For an Exchange: Orders placed within Ireland are eligible for exchanges for store credit within 30 days of purchase. Once the returned item is received, you will receive a credit for the full amount of your purchase. Please see rules and exclusions below for full details.

For a Refund: Orders placed within Ireland are eligible for refund within 30 days of purchase. Upon receipt Sona Bikes will issue a full-refund less any applicable shipping fees. Please see rules and exclusions below for full details.

There's Something Wrong with my Order:

If you've received your item and something is wrong for the following reasons:

  • Damaged in Shipment 
  • Items Missing / Extra Items / Wrong Items Sent

Within 30 days of delivery, please send photos of the damaged item, any damaged packaging, and the shipping label,  to
Be sure to include your order number and name and our customer service agents will work with you to correct the issue.


For Warranty Policy and Information Please Visit our Warranty Page

Rules and Exclusions:

  • All items returned should be in like new condition and in their original packaging. 
  • Items that are returned damaged due to negligent packaging may be subject to a restocking penalty of up to 25%.
  • Used items are not eligible for return or exchange.
  • Shipping Fees are ineligible for refund
  • Sona Bikes reserves the right to refuse the return of any items, including but not limited to the following reasons:

                    -Items is Marked as Final Sale

                    -Clearance Items

                    -Promotional Items

                    -Limited Edition / Limited Run Items

Order Cancelations:

Any orders cancelled prior to shipment or returned to Sona Bikes due to delivery issues or refusal may be subject to a 5% order cancellation fee not to exceed €50 for orders including a complete bikes, or €10 for all other orders.