Returns & Refunds
Return Policy
For orders placed within Ireland, Sona Bikes can offer you an exchange or refund. Please review the below information for details:
I wish to Return My Item:
For an Exchange: Orders placed within Ireland are eligible for exchanges for store credit within 30 days of purchase. Once the returned item is received, you will receive a credit for the full amount of your purchase. Please see rules and exclusions below for full details.
For a Refund: Orders placed within Ireland are eligible for refund within 30 days of purchase. Upon receipt Sona Bikes will issue a full-refund less any applicable shipping fees. Please see rules and exclusions below for full details.
There's Something Wrong with my Order:
If you've received your item and something is wrong for the following reasons:
- Damaged in Shipment
- Items Missing / Extra Items / Wrong Items Sent
Within 30 days of delivery, please send photos of the damaged item, any damaged packaging, and the shipping label, to info@sonabikes.com
Be sure to include your order number and name and our customer service agents will work with you to correct the issue.
Warranty:
For Warranty Policy and Information Please Visit our Warranty Page
Rules and Exclusions:
- All items returned should be in like new condition and in their original packaging.
- Items that are returned damaged due to negligent packaging may be subject to a restocking penalty of up to 25%.
- Used items are not eligible for return or exchange.
- Shipping Fees are ineligible for refund
- Sona Bikes reserves the right to refuse the return of any items, including but not limited to the following reasons:
-Items is Marked as Final Sale
-Clearance Items
-Promotional Items
-Limited Edition / Limited Run Items
Order Cancelations:
Any orders cancelled prior to shipment or returned to Sona Bikes due to delivery issues or refusal may be subject to a 5% order cancellation fee not to exceed €50 for orders including a complete bikes, or €10 for all other orders.